Support
How can we help?
Most questions are answered below. If yours is not, write to us and a person will reply, usually within 2 working days.
Using Auspica Zi Wei? Its palaces, stars, layers and method are answered on the Zi Wei support page.
My chart doesn't match another app's
Three conventions explain almost every difference: where the day boundary sits (midnight by default, or 23:00 with the 子 hour starting the next day), whether the hour comes from clock time or true solar time, and which school's method is used. Ours is the "Classic (MY/SG)" preset. All three are in Settings, so you can match the chart you already know.
I don't know my birth time
You still get a chart: three pillars instead of four, tagged 3柱, and Luck Pillar start ages become approximate. Add the time later and the chart updates.
Why do you need my birthplace?
For the time zone that applied where and when you were born, including historical clock changes. It turns your birth time into an exact moment, which the solar terms are measured against. Your location isn't tracked, and city data comes from GeoNames.
Should I enter a solar or a lunar birth date?
Whichever you know. Both are accepted: a lunar date is converted to the calendar date first, and the chart is the same either way. If your family records your birthday on the lunar calendar, enter it as it is written, including a leap month if there is one.
How do I cancel Pro?
Subscribed on the web: your account page, then the billing portal. Subscribed in the iPhone app: Settings, your name, Subscriptions. Either way Pro lasts until the end of the period you have already paid for.
I paid but Pro isn't showing
Pro follows your account, not your device. Sign in with the same method you used at checkout, then use Restore Purchases rather than buying again. If it still doesn't appear, send us the receipt number and we will fix it.
Can I use Auspica on Android?
Yes. Subscribe at meet.auspica.app, then sign in in the app, and Pro follows your account. The Android app has no in-app purchases.
Report a calculation problem
Think a pillar is wrong?
Tell us and we will check it against the engine. Send the details below to support@auspica.app and we will reply with the working, not just an answer.
Write the reportWhat to include
- Birth date, time and place as you entered them
- Your Settings: day boundary, clock or true solar time, method preset
- The pillar you expected, and where it came from
- App version, or the browser if it happened on the web
Write to us
Anything about using the app, your chart or your subscription.
Access, export, correction and deletion requests. Our Data Protection Officer reads this one.
The Terms of Use and anything a lawyer would sign.
Auspica is made by a small team in Singapore, so replies come from a person and not always at once. If your question is urgent because of a payment, say so in the subject line.