Refund Policy

1 · The short version#

• Everything here applies alike to Auspica Pro, to Zi Wei Pro, the subscription in the Auspica Zi Wei app, and to Qi Men Pro, the subscription in the Auspica Qi Men app. They are separate subscriptions, each with its own prices, cancelled and refunded on its own.
• Cancelling stops the next charge. It does not delete your chart.
• The annual plan charges nothing at checkout: the first charge comes 7 days later, when the free trial ends. The monthly plan is charged during checkout.
• Web purchases: a full refund if you ask within 14 days of your first paid charge, and always for a billing mistake of ours. Part-used periods are not otherwise refunded.
• App Store purchases: Apple decides, under Apple's own policy.
• Gifts: the code never expires. An unredeemed code can be refunded in full within 30 days of purchase; a redeemed code cannot. See section 6.

2 · Bought on the website#

Web subscriptions are processed by our payment processor on our behalf, so we can refund them ourselves. Your first paid charge is the one taken 7 days after checkout on the annual plan, when the free trial ends, or the one taken during checkout on the monthly plan. If you ask within 14 days of that charge, we refund it in full. After that, cancelling stops the next renewal but does not shorten or refund the period you have already paid for. We always refund in full a charge that was our billing mistake.

Approved refunds go back to the card or wallet you paid with, usually within 5 to 10 working days depending on your bank. We refund in the currency you were charged; exchange-rate movement between the charge and the refund is your bank's, not ours.

Renewals: we email you before an annual renewal, 7 days ahead for Auspica Pro and 14 for Zi Wei Pro and Qi Men Pro. If an annual renewal surprises you, write to us within 14 days of the charge and we will refund it in full.

3 · Bought in the iPhone app#

Request a refund at reportaproblem.apple.com, or in Settings, your name, then Subscriptions. Apple decides under its own policy and usually replies within a couple of days. Cancelling in Settings stops the next charge; it is not itself a refund request.

If Apple refunds a subscription, Pro ends when Apple tells us it has. Tell us too and we will make sure your account reflects it.

4 · Android#

None of the Android apps has in-app purchases, so every Android subscriber bought on the website. Section 2 applies.

5 · Free trials#

The 7-day free trial belongs to the annual plan; the monthly plan has no trial and is charged during checkout. A trial costs nothing and can be cancelled at any point before it ends: at least 24 hours before on the App Store, and before it ends on the web. Cancel in time and you are not charged, so there is nothing to refund. One trial per person for each subscription: a trial of Auspica Pro, Zi Wei Pro or Qi Men Pro does not use up either of the other two.

6 · Gifts#

Gifts are bought on the website and processed by our payment processor on our behalf, so we refund them ourselves. If you ask within 30 days of buying and the code has not been redeemed, we refund the payment in full and the code stops working. After 30 days, or once the code has been redeemed, the payment is not refunded, except for a billing mistake of ours or where the law requires. A redeemed year of Pro belongs to the account that redeemed it, and an unredeemed code stays valid for as long as you keep it: there is no date by which it has to be used.

Ask from the address you bought with, with the receipt from your payment. If the email with the code never arrived, tell us instead: we send a new code rather than a refund, unless you would rather have your money back. Nothing renews after a gift year, so there is nothing for the person who redeemed it to cancel.

7 · How to ask us#

Write to support@auspica.app from the address on the account, with the receipt number from your confirmation email. You do not need to give a reason. We reply within 2 working days and decide within 5 working days.

If something in the app was broken, tell us what happened. A refund is not the only remedy we can offer, and often not the fastest one.

8 · Your statutory rights#

Nothing here reduces rights the law gives you. Consumers in the EU and the UK have a 14-day right of withdrawal for digital content, subject to the rules on content you have started using; consumers elsewhere keep the mandatory protections of their own country. Where a statutory right and this page disagree, the statutory right wins.

9 · Contact#

Propoa Pte. Ltd. (UEN 202635624D), Singapore. support@auspica.app for refunds, Support for everything else.